Terms of Service
Welcome to NINETEEN Hunter Valley (“we,” “us,” or “our”). By accessing or using our
website and visiting our venue, you agree to comply with and be bound by the following
terms of service. Please review them carefully.
Last Updated: 14/08/2025
Acceptance of Terms
By accessing this website or visiting our venue, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not use our website or visit our venue.
Changes to Terms
We reserve the right to modify or replace these Terms at any time. Any changes will be effective immediately upon posting to this website. Continued use of the website or visit to our venue after any such changes constitutes your acceptance of the revised Terms.
Services
NINETEEN Hunter Valley provides information on our dining experiences, special events, and related services. All content is for informational purposes only and is subject to change without notice. We reserve the right to modify or discontinue services at our sole discretion, without prior notice.
Reservations & Bookings
We are a walk-in venue that take bookings of groups of 10 or more. Reservations and bookings made via our website or third-party platforms are subject to availability and confirmation. You are responsible for providing accurate information during the booking process. We reserve the right to cancel or refuse reservations that appear to be fraudulent or violate these Terms.
Pricing & Payments
All prices displayed on our website are in Australian Dollars (AUD) and include any applicable taxes, unless otherwise stated. Prices are subject to change at any time. Payment terms for events, dining, or special offers will be provided at the time of booking.
Cancellation Policy
Cancellations for dining and event reservations must be made in accordance with our cancellation policy, which will be provided during the booking process. Failure to cancel within the specified timeframe may result in fees or forfeiture of deposits.
Conditions of Entry
To ensure the safety, comfort, and enjoyment of all guests, the following conditions of entry apply at NINETEEN Hunter Valley:
- Guests must follow any directions given by staff or security personnel.
- We reserve the right to inspect any bags or personal belongings upon entry.
- NINETEEN Hunter Valley is a licensed venue, and we adhere to Responsible Service of Alcohol (RSA) laws. Intoxicated, aggressive, or disruptive behavior will not be tolerated.
- Guests under 18 must be accompanied by a responsible adult at all times.
By entering the venue, you agree to comply with these conditions. Failure to do so may result in refusal of entry or removal from the premises.
Right to Refuse Service
In accordance with the law of New South Wales, NINETEEN Hunter Valley reserves the right to refuse service or entry to anyone, including but not limited to:
- Individuals who appear intoxicated.
- Individuals who engage in inappropriate or disruptive behavior.
- Individuals who do not comply with these Terms or conditions of entry.
Our right to refuse service is consistent with our commitment to ensuring a safe and enjoyable environment for all guests.
Photography and Filming
Please be aware that photography and filming may occur at NINETEEN Hunter Valley during your visit. By entering the premises, you consent to your image, likeness, and/or voice being captured in photographs or video recordings, which may be used for promotional, marketing, or other business purposes.
Intellectual Property
All content, images, logos, and materials on this website are the property of NINETEEN Hunter Valley or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any of this content without prior written consent.
Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by NINETEEN Hunter Valley. We do not endorse or assume any responsibility for any third-party sites or their content. Your use of these sites is at your own risk.
Limitation of Liability
To the fullest extent permitted by law, NINETEEN Hunter Valley and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the website or services, including but not limited to loss of data, loss of revenue, or interruption of business.
Indemnification
You agree to indemnify, defend, and hold harmless NINETEEN Hunter Valley and its affiliates from any claims, liabilities, damages, or expenses arising out of your use of the website, your violation of these Terms, or your infringement of any intellectual property or other rights.
Privacy Policy
Your use of our website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.
Governing Law
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising out of or related to these Terms will be subject to the exclusive jurisdiction of the courts located in New South Wales.
Contact Us
If you have any questions about these Terms, please contact us at:
NINETEEN Hunter Valley
Phone: (02) 4998 2244
Email: [email protected]
Address: 1 Claret Ash Drive, Pokolbin, NSW 2325